Warranty Policy

1 AI Consoles & Systems

  

1.1 Coverage Period 

 

Standard Warranty 

2 years from the date of purchase. 

 

Extended Warranty (Optional) 

Up to an additional 3 years (for a total of 5 years) available for purchase within 60 days of the original product purchase date. 

  

1.2 Scope of Coverage 

  

Hardware Components 

 

-Protection against defects in materials and workmanship, including CPU boards, GPU modules, power supplies, and other internal components. 

Coverage includes repair or replacement of defective parts. 

 

Operating System & Pre-installed Software 

 

Warranty covers factory-installed operating systems, drivers, and firmware updates critical for normal functioning. 

 

Free bug fixes and minor updates provided within the standard warranty term. 

  

1.3 Support & Services 

  

Initial Setup Support 

Comprehensive guidance via phone, email, or live chat to help with unboxing, basic configuration, and connectivity. 

 

Technical Assistance 

 

Standard technical support (Monday–Friday, 9 AM–5 PM local time). 

Remote troubleshooting, log analysis, and system diagnostics. 

 

Onsite Support (Optional) 

 

Available under extended service contracts. 

Includes periodic system health checks, advanced diagnostics, and user training sessions. 

  

1.4 Exclusions 

 

Physical damage due to accidents, improper handling, or unauthorized modifications (e.g., overclocking or installing unsupported hardware). 

 

Software corruption resulting from third-party or custom installations. 

 

Damage caused by power surges, inadequate ventilation, or extreme environmental conditions outside the recommended operating range. 

 

1.5 Additional Terms 

 

Warranty Claim Process 

 

Contact customer support with proof of purchase and product details. 

 

If repair is required, an RMA (Return Merchandise Authorization) will be issued. 

 

Customer is responsible for shipping costs to the authorized service center; return shipping is covered under warranty for valid claims. 

Data Liability 

 

The warranty does not cover data recovery or liability for data loss. We highly recommend regular backups. 

 

2 AI Sensors & IoT Devices

 

 

2.1 Coverage Period 

 

Standard Warranty 

1 year from the date of purchase. 

 

Extended Warranty (Optional) 

Up to an additional 2 years (for a total of 3 years) available for purchase within 60 days of the original device purchase date. 

 

2.2 Scope of Coverage 

 

Hardware Protection 

Defects in sensors, modules, antennas, and circuitry used for wireless communication or data capture. 

Repairs or replacements for faulty units that fail under normal operational conditions. 

 

Firmware & Basic Software 

Firmware updates addressing critical security patches and performance issues provided free of charge. 

2.3 Support & Services 

Installation & Configuration 

Basic guidance for sensor setup, network connectivity, and integration with standard IoT platforms. 

 

Online tutorials and knowledge base articles included at no additional cost. 

 

Maintenance & Calibration (Optional) 

 

Calibration services for sensors requiring periodic adjustment. 

 

Maintenance plans can be purchased for ongoing updates, extended phone support, and real-time monitoring alerts. 

2.4 Exclusions 

Damage resulting from exposure to conditions beyond the specified operating environment (e.g., extreme temperatures, humidity, corrosive chemicals). 

 

Improper installation or tampering by unauthorized personnel. 

 

Use of unapproved accessories, cables, or power sources leading to device malfunction. 

2.5 Additional Terms 

Warranty Claim Process 

Provide device serial number, proof of purchase, and a detailed description of the issue to customer support. 

 

After approval, return the defective unit for evaluation and potential replacement. 

 

Firmware Upgrades 

Customers are expected to maintain up-to-date firmware to ensure optimal performance; failure to update may void certain aspects of the warranty. 

 

3 AI Robots & UAVs

 

3.1 Coverage Period 

 

Standard Warranty 

1 year from the date of purchase (includes mechanical, electronic, and software systems). 

 

Extended Warranty (Optional)  

Up to an additional 2 years (for a total of 3 years) available within 90 days of purchase. 

 

3.2 Scope of Coverage 

Mechanical & Structural Components 

Defects in chassis, arms, rotors, propellers, and other moving parts under normal operational stress. 

 

Repairs or replacements for defective motors, actuators, or structural modules. 

 

Electronic & Control Systems 

Coverage includes flight controllers, onboard computers, sensors (e.g., LiDAR, cameras), and wiring looms. 

 

Software patches and firmware updates addressing performance or safety issues. 

 

Battery & Charging Systems 

Replacement of defective batteries or charging docks if found faulty within warranty parameters. 

 

3.3 Support & Services 

 

Initial Setup & Safety Training 

Comprehensive instructions for assembly, calibration, and first-flight safety for UAVs or initial operation and environment setup for robots. 

 

Access to tutorials, user manuals, and safety checklists. 

 

Remote Diagnostics 

Online troubleshooting and log-file analysis to identify mechanical or software issues. 

 

Advanced Training & Mission Customization (Optional) 

Paid on-site or online sessions for advanced flight maneuvers, robotic path planning, or specialized programming. 

 

3.4 Exclusions 

Damage from collisions, crashes, water exposure, or operation in hazardous environments not defined within product specifications. 

 

Unauthorized modifications to propulsion, sensor payloads, or software protocols. 

 

Normal wear and tear on rotors, tires, or other consumable parts not deemed defective. 

 

3.5 Additional Terms 

Warranty Claim Process 

Customers must halt usage of the device upon discovering a malfunction to prevent further damage. 

 

Submit flight/usage logs (if applicable) and product details to the support center for assessment. 

 

Regulatory Compliance 

The warranty does not cover any fines, fees, or legal repercussions resulting from non-compliance with local aviation or robotics regulations. 

 

 4 AI Data Centre Infrastructure

 

 

4.1 Coverage Period 

Standard Warranty 

3 years from the date of purchase (covers hardware, firmware, and basic configuration). 

 

Extended Warranty (Optional) 

Additional 2 years (for a total of 5 years) can be purchased within 120 days of the initial installation date. 

 

4.2 Scope of Coverage 

 

Servers, Racks, & Network Equipment 

Protection against manufacturing or material defects in processors, memory modules, network switches, and rack components. 

 

Replacement of defective power supplies, cooling fans, or internal boards. 

 

Storage Systems 

Coverage includes failures of controllers, SSD/HDD devices, and RAID components that occur under normal operating conditions. 

 

Essential Firmware & Software 

Firmware updates for security patches, bug fixes, and performance enhancements within the covered period. 

 

4.3 Support & Services 

 

Deployment Assistance 

Professional guidance for initial rack setup, cable management, and system configuration. 

 

Best-practice recommendations for power and cooling management. 

 

24/7 Technical Support (Standard) 

Round-the-clock email and phone support for critical incidents. 

 

Remote troubleshooting to minimize downtime. 

 

Onsite Support (Optional) 

Premium service contracts may include on-demand dispatch of certified technicians for hardware replacement or in-depth system audits. 

 

Preventative Maintenance (Optional) 

Scheduled check-ups, firmware reviews, and environmental assessments. 

4.4 Exclusions 

Environmental damage due to inadequate cooling, humidity control, or electrical supply inconsistencies (e.g., power surges not mitigated by recommended UPS systems). 

 

Damage resulting from improper wiring, non-certified expansions, or tampering with hardware locks or seals. 

 

Cosmetic damage (scratches, dents) that does not affect functionality. 

 

4.5 Additional Terms 

 

Warranty Claim Process 

 

Provide system serial numbers, installation dates, and logs of any diagnostics performed. 

 

Authorized service center will guide the RMA process, including any potential data backup procedures prior to hardware servicing. 

 

Data Responsibility 

 

The warranty does not include responsibility for data security or recovery. Clients must maintain backup and disaster recovery measures as recommended. 

 

General Warranty Notes 

 

Proof of Purchase 

Retain invoices, receipts, or digital order confirmations to validate warranty eligibility. 

 

Geographical Limitations 

Some warranty services (especially onsite visits) may be region-specific. Check availability in your local area. 

1 Transferability 

Warranties may be transferable to a second owner if sold or reassigned, provided all documentation is properly updated and transferred. 

2 Limitation of Liability 

The manufacturer is not liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product, even if advised of such possibilities. 

3 Software Licensing 

Certain software components may have their own licensing terms and conditions which operate independently of hardware warranties. 

 

Need More Information or Customized Terms? 

For detailed quotes on extended coverage, service-level agreements (SLAs), or specialized support, please contact our  customer support team at support@iocentral.ai. We are dedicated to providing tailor-made solutions that keep your AI infrastructure running at peak performance.