General Terms of Service

Last Updated: 25 January 2025

1 Acceptance of Terms

By accessing or using our website (“Site”) or any of the services we provide (collectively, the “Services”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not access or use the Site.

2 Eligibility

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services.
• By using our Site, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.

3 Services Offered

We specialize in AI Consoles & Systems, AI Sensors & IoT Devices, AI Robots & UAVs, and AI Data Centre Infrastructure. Our website may also offer:

• Product catalogs and detailed information.
• Online store functionality for orders.
• User account creation and management.
• Product documentation, support materials, and resources.
• A communication platform for newsletters, promotions, and updates.

4 Website Usage

1. License: We grant you a non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business use in accordance with these Terms.
2. Prohibited Conduct: You agree not to (a) use the Site for unlawful purposes; (b) violate any applicable local, state, national, or international law; (c) infringe on any proprietary rights; (d) interfere with or disrupt the Site’s security, servers, or networks; or (e) use any data-mining or other data-gathering methods not explicitly authorized by us.

5 User Accounts

1. Registration: Certain features may require you to create an account. You must provide accurate, current, and complete information.
2. Security: You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized use of your account, notify us immediately.
3. Termination: We reserve the right to suspend or delete accounts if we believe any information is false, or if there has been a breach of these Terms.

6 Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of our company or our content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or display any portion of the Site without prior written consent from us.

7 Product Information and Warranties

Any product information, including warranties, is provided on the respective product pages. We strive to ensure accuracy but do not guarantee that product descriptions or other content is error-free, complete, or current. For detailed warranty coverage, please refer to our Warranty Terms posted separately or included with each product.

8 Pricing and Payment

1. Pricing: All prices displayed on our Site are subject to change without notice.
2. Payment Methods: We accept major credit cards and other payment methods as indicated at checkout.
3. Taxes: Prices may not include applicable taxes, duties, or shipping costs, which will be added to your total during checkout.

9 Shipping and Delivery

1. Shipping Times: Any shipping or delivery dates provided are estimates and subject to change.
2. Risk of Loss: Title and risk of loss for purchased items pass to you upon our delivery to the carrier.

10 Return and Refund Policy

We may provide refunds or exchanges in accordance with our Return and Refund Policy. Please review the policy on our website for details on eligibility, timelines, and procedures.

11 Data Protection and GDPR Compliance

1. GDPR Scope: If you are located in the European Economic Area (EEA), the General Data Protection Regulation (“GDPR”) applies to the processing of your personal data.
2. Lawful Basis: We will only process personal data where we have a lawful basis to do so (e.g., consent, contractual necessity, or legitimate interests).
3. User Rights: You have the right to request access to or deletion of your personal data, to object to or restrict certain data processing, and to request data portability. To exercise these rights, contact us at [email address].
4. Data Retention: We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
5. Privacy Policy: For detailed information on how we collect, process, and protect your data, please see our Privacy Policy.

12 Cookies and Tracking Technologies

1. Use of Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and for marketing purposes.
2. Types of Cookies:
   • Strictly Necessary Cookies: Required for the operation of the Site.
   • Analytical/Performance Cookies: Help us recognize and count visitors and see how visitors move around the Site.
   • Functional Cookies: Used to recognize you when you return to our Site.
   • Targeting Cookies: Record your visit to our Site, the pages visited, and the links followed.
3. Consent Management: Where required by law, you will be presented with a cookie consent banner or pop-up. By continuing to use the Site, you consent to the placement of cookies on your device.
4. Opt-Out: You may refuse or disable cookies in your browser settings, although certain features of the Site may not function properly as a result.

13 Third-Party Links

Our Site may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, privacy policies, or practices of any third-party sites. Your use of third-party websites is at your own risk.

14 Disclaimers

1. No Guarantee: While we strive for accuracy, the Site and Services are provided “as is” and “as available” without warranty of any kind, express or implied.
2. No Liability: We do not guarantee that the Site will be error-free, uninterrupted, or free of viruses or other harmful components.

15 Limitation of Liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages arising out of or in connection with the use of our Site or Services.

16 Indemnification

You agree to defend, indemnify, and hold us harmless from and against any and all claims, damages, costs, and expenses (including reasonable attorney’s fees) arising from or related to your use of the Site, violation of these Terms, or infringement of any intellectual property or other right of any person or entity by you.

17 Changes to These Terms

We may update these Terms from time to time by posting a new version on our Site. Your continued use of the Site after the updated Terms become effective constitutes acceptance of the revised Terms. We encourage you to check this page periodically for any changes.

18 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. All disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

19 Contact Us

If you have any questions or concerns regarding these Terms or our Services, please contact us at:

• Email: support@iocentral.ai
• Address: 4th Floor, Propeller Hub, Media Factory, Preston, PR1 2XY
• Phone: (+44) 0177 247 5212

By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.