Welcome to Support Center

We’re here to help! Whether you have a question, need assistance with your order, or want to explore our policies, you’ve come to the right place.

Have your order number ready to ensure faster and more accurate assistance.

What’s available on this page?

  • FAQs: Find quick answers to common questions.
  • Ticketing System: Submit a request, and our team will get back to you promptly.
  • Contact Form: Reach out directly for personalized support.
  • Policies: Access all our policies, from shipping to returns.

Don’t forget, our AI Assistant is available on every page to guide you instantly! We’re committed to making your experience seamless. 

Frequent Asked Questions

Our Plug & Play AI systems come with pre-configured AI hardware and software, including NVIDIA GPUs and Open WebUI. They allow users to perform inference, switch models, and manage resources with ease. The systems are ready to use out of the box to plug into your IT network.

Our services are designed for various industries, including Healthcare, Education, Manufacturing, and Government/Public Services. Each solution is customized to meet specific needs.

No, the systems are designed to be user-friendly, requiring minimal technical knowledge. We provide pre-configured setups and basic operational support.

5-year warranty apply for AI Consoles and Systems and includes:

    • First 2 years: Full coverage for hardware and software defects or malfunctions.

    • Next 3 years: Extended coverage focused on hardware support and replacement.

    • The warranty does not cover issues caused by unauthorized modifications or improper usage of Open WebUI.

For a detailed warranty  understanding please visit our WARRANTY POLICY page

Yes, training for advanced use and customization can be purchased separately. Please contact our support team for more details.

Absolutely! We recommend and offer a fully managed package that includes end-to-end system management, maintenance, and updates. This service is ideal for customers who prefer hands-off operation. 

You can see all Management packages HERE

RAG is a technology that enhances AI capabilities by retrieving information from external sources, such as databases, to improve the relevance and accuracy of generated responses. It’s particularly useful in industries like Education and Healthcare.

Our AI consulting services provide end-to-end guidance, including system design, implementation, scalability, and security. We work closely with clients to ensure the solution aligns with their goals and infrastructure.

Yes, we specialize in creating tailored AI solutions, including LLM tuning, dataset creation, and AI agent development. for more details visit our AI R&D Division  (AI Laboratories) website WWW.AILABORATORIES.NET

Yes, our systems are designed to function autonomously without requiring an internet connection, ensuring privacy and security for sensitive operations.

Once you receive your system, simply plug it in, follow the included user guide, and you’re ready to start. For additional setup assistance, our support team is available to help.

Yes, we provide demos focusing on Retrieval-Augmented Generation (RAG), AI Agents, and Applications. These demos are tailored for industries like Healthcare, Education, Manufacturing, and Public Services.

While the warranty does not cover issues arising from unauthorized modifications, our support team can assist with basic troubleshooting. Advanced repair or reconfiguration services may incur additional charges.

Yes, you can integrate your own AI models with our systems. Open WebUI allows for easy model switching and deployment.

We provide technical support for basic operations. For advanced needs, such as training, customization, or troubleshooting, additional support packages are available.

You can reach our support team via email, phone, or through the customer portal on our website. Contact details are included in your purchase documentation.

Each system is custom-built per your specifications. Returns for non-objective reasons—such as a change of mind or incorrect selection—are generally not accepted. 

Certain popular or pre-configured items may be stocked. If so, returns are possible if the product is unused, in its original packaging, and returned within 14 days of receipt. 

If the return is not due to a defect, damage, or our error, you may be responsible for shipping costs and any applicable restocking fees. 

Yes, we’re happy to create custom demos tailored to your business needs. Contact us to schedule a consultation.

Our systems are designed for scalability, allowing you to upgrade hardware and software as your needs grow.

Yes, discounts are available for bulk orders. Contact our sales team for a quote.

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