Shipping Policy
Last Updated: 25.01.2025
General Overview
We aim to provide a clear and transparent shipping experience for all orders placed through our website (“Site”). By placing an order with us, you acknowledge that you have read and agree to this Shipping Policy, as well as our Terms of Service.
On-Demand Production & Lead Times
Built-to-Order Model
We do not typically stock items; instead, we build systems on demand according to your specific requirements.
Because of this, production lead times may vary depending on complexity, component availability, and current order volume.
Future Stock Possibility
Certain high-demand products may be stocked in the future based on popularity and production capacity.
If an item is in stock, shipping times may be shorter than the standard build-to-order timeline.
Estimated Shipping Window
After placing an order, you will receive an estimated production and ship date.
This estimate is subject to change if sourcing delays occur or if we adjust production schedules.
Processing Time
Order Confirmation: Once your order is placed, you will receive a confirmation email outlining your purchase details and an initial lead-time estimate.
Production Queue: Orders are processed in the sequence they are received. During peak seasons or promotional events, production slots may be fully booked, leading to extended lead times.
Shipping Methods & Rates
Available Carriers: We partner with reputable carriers (e.g., UPS, FedEx, DHL, or local carriers) to ensure safe and efficient deliveries.
Shipping Options:
Standard Shipping: Typically 3–7 business days (domestic) after production is complete.
Expedited Shipping: Typically 1–3 business days (domestic) after production is complete.
International Shipping: Timeframes vary by destination and may be subject to customs clearance.
Shipping Costs: Calculated at checkout based on package size, weight, and destination. Shipping promotions or discounts may apply at our discretion.
International Shipping
Customs & Duties: If you are ordering outside of our home country, you may be responsible for additional import duties, taxes, and clearance fees.
Delivery Timeframe: International deliveries can vary widely, often taking 7–21 business days post-production, subject to carrier performance and customs processing.
Shipping Insurance
Optional Insurance: We offer shipping insurance at checkout (if available). This covers loss or damage during transit.
Claim Process: In the event of damage or loss, please contact us immediately. You may need to provide photos, carrier documentation, or police reports for claims.
Address Accuracy
Correct Address: It is your responsibility to provide a complete and accurate shipping address to prevent delivery issues.
Changes After Shipment: We cannot guarantee address changes once an order has shipped. Please contact us as soon as possible to update or correct an address before dispatch.
Delivery & Acceptance
Signature Requirements: For high-value orders, we may require signature confirmation upon delivery.
Failed Deliveries: If a delivery attempt fails due to an incorrect address or the unavailability of a recipient, the carrier may attempt re-delivery or return the package to our facility. Additional fees may apply in such cases.
Onsite Installation & Setup
Installation Not Included: The purchase price and shipping cost do not include onsite equipment installation or setup.
Separate Negotiation: If you require professional onsite setup or configuration services, please contact us. These services are negotiated separately and will incur additional fees.
Returns & Exchanges
If you wish to return or exchange an item, please review our Return and Refund Policy for specific instructions, eligibility criteria, and timelines.
Delays & Force Majeure
We are not responsible for delays caused by events beyond our control, including but not limited to weather conditions, carrier disruptions, customs delays, or natural disasters. We will do our best to keep you informed and assist in resolving any shipping issues that arise.
Contact Us
If you have questions about our Shipping Policy, production schedules, or any other concerns, please reach out:
Email: support@iocentral.ai
Phone: (+44) 0177 247 5212
Address: IOCentral it is the AI Infrastructure Division of Rival Scope LTD, England, United Kingdom www.rivalscope.co.uk, 4th Floor, Propeller Hub, Media Factory, Preston, PR1 2XY
By placing an order with us, you agree to the terms outlined in this Shipping Policy. We reserve the right to modify or update this policy at any time, and any changes will be posted on this page.
