Warranty for Plug & Play AI Systems: Comprehensive Protection
Our 5-year warranty ensures that your Plug & Play AI systems deliver reliable performance over time. This warranty protects against defects and hardware failures, allowing you to focus on leveraging AI for your business without worrying about unexpected issues.
Warranty Coverage
1. First 2 Years: Full Warranty
- Hardware: Covers defects and malfunctions in all system components, including NVIDIA GPUs, CPUs, memory, and storage devices.
- Software: Includes support for issues related to pre-installed frameworks, Open WebUI, and other provided software.
- Technical Support: Assistance with basic system operations and troubleshooting.
2. Subsequent 3 Years: Extended Warranty
- Hardware Support Only: Coverage continues for hardware-related issues, including free repair or replacement of defective components under normal use conditions.
Exclusions
While our warranty is comprehensive, it does not cover:
- Accidental Damage: Issues caused by mishandling, misuse, or external factors like power surges.
- Unauthorized Modifications: Problems resulting from alterations or repairs not performed or authorized by our team.
- Misconfiguration of Open WebUI: Issues arising from improper usage, unauthorized changes, or customizations to Open WebUI.
- Consumables: Wear-and-tear items like cables or external accessories unless faulty upon delivery.
Additional Support Options
- Advanced Training: For detailed guidance on system customization and advanced operations, training can be purchased separately.
- Fully Managed Services: Opt for a fully managed package to ensure end-to-end system maintenance and operation, including proactive updates and monitoring.
Warranty Process
- Report the Issue: Contact our support team with a detailed description of the problem.
- Diagnosis: Our experts will attempt to resolve the issue remotely.
- Repair or Replacement: If the problem persists, we will arrange for repair or replacement of the affected components.
- Extended Coverage: Hardware issues during the extended warranty period will be addressed promptly.
Peace of Mind for Your Investment
By combining comprehensive protection, expert support, and optional enhancements, our warranty ensures your Plug & Play AI system continues to deliver exceptional performance throughout its lifecycle. Rest assured that your system is backed by robust, long-term coverage.
